Ground rules for the RagSap beta.

By using RagSap you agree to these terms. If you don't agree, please don't use the service. We tried to keep the language readable — this isn't a contract designed to trap you.

1 · What RagSap does

RagSap lets you ("the builder") create AI-powered chatbots from documents and website content you own or are licensed to use, and share them with your visitors via a public link or an embeddable widget.

2 · Your account

• You sign in with Google. You're responsible for keeping your Google account secure.
• One account per person. Don't share credentials.
• You must be at least 13 years old. If you're operating on behalf of a company, you confirm you're authorised to bind that company.

3 · Content you upload

• You own it. Uploading documents to RagSap doesn't transfer ownership to us.
• You give us permission to process it. To run your bot we need to chunk, embed, store, and send it to our AI processor (currently OpenAI) when a visitor asks a question.
• You promise it's yours to upload. You warrant that you have the right to upload the content — no scraped copyrighted material you don't own, no leaked internal documents that aren't yours, no personal data about others without a lawful basis.

4 · Acceptable use

Don't use RagSap to:

• Impersonate a real person, brand, or institution.
• Build a chatbot that gives medical, legal, or financial advice as if it were qualified professional advice.
• Collect personal information from visitors under false pretences (phishing, credential harvesting).
• Generate or distribute content that is illegal, threatening, defamatory, or that infringes IP rights.
• Circumvent rate limits, ownership checks, or other technical protections.
• Send spam or abusive automated traffic to our API.
• Reverse-engineer or resell the service without our written permission.

We reserve the right to suspend or delete any bot or account that violates these rules.

5 · AI outputs — what to expect

RagSap answers come from an LLM. Even with hybrid retrieval and guardrails, the model may occasionally produce inaccurate, incomplete, or unexpected answers. You are responsible for:

• Reviewing the bot's outputs before relying on them for anything important.
• Warning your visitors that answers are AI-generated and should be verified.
• Not presenting the bot as human.

6 · Beta service, no warranty

RagSap is provided "as is" during beta, without warranty of any kind, express or implied. We make no guarantees about availability, accuracy, fitness for a particular purpose, or non-infringement.

7 · Limitation of liability

To the maximum extent allowed by law, RagSap is not liable for any indirect, incidental, special, or consequential damages — including lost profits, lost data, or business interruption — arising from your use of the service. Because the service is free during beta, our total liability to you for any claim is limited to USD 100.

8 · Changes to the service

We may add, change, or remove features at any time during beta. When paid plans launch, existing free bots will continue on a free tier for at least 30 days after we announce pricing, so you have time to decide.

9 · Termination

• By you: delete a bot from the dashboard at any time. To close your entire account, email [email protected].
• By us: we may suspend or terminate accounts that violate these terms, put us at legal risk, or place unreasonable load on our systems. Where practical we'll notify you first.

10 · Changes to these terms

We may update these terms. We'll change the "Last updated" date at the top, and for material changes we'll email signed-in builders. Continued use after a change means you accept the new terms.

11 · Contact

Questions about these terms? [email protected].