Turn what your business already knows into a support chatbot.
Upload your existing knowledge — docs, spreadsheets, a website URL — and get a working support bot in minutes. No coding, no complex training, no hallucinated answers.
Small businesses shouldn't drown in the same questions every day.
Most small businesses can't afford a support team big enough for the volume of "where's my order?" and "what's your return policy?" they get every day — but they already have the answers written down somewhere. RagSap bridges that gap: point it at your existing docs, and it answers customers from those docs (and only those docs).
We built it because the alternative — hiring engineers to wire up an LLM, a vector database, a retrieval layer, prompt guardrails, and a chat UI — is out of reach for the businesses that need it most.
Three steps. That's the whole thing.
You upload
PDFs, Word, PowerPoint, Excel/CSV, plain text — or point us at your website URL and we'll crawl it.
We score
A strict data-readiness score tells you if your content actually covers the questions customers ask. Below 80% is a warning.
You share
Share the bot's unique link, or paste a one-line snippet on your website to add a floating chat bubble. That's it.
Everything the "hire an agency" version had — built in.
Grounded answers
Hybrid retrieval (dense embeddings + BM25 + cross-encoder rerank) means the bot answers from your knowledge base, not from what the LLM "thinks".
Named & themed
Give your bot a name, greeting, and colour. Every widget respects your theme automatically.
Conversation review
Every chat is stored so you can read back what visitors asked and how the bot answered.
Thumbs feedback
Visitors can 👍 or 👎 answers. Bad answers become obvious in the dashboard.
Top questions
Similar questions cluster automatically so you see what's asked most and where your knowledge base has gaps.
Rules & guardrails
Anti-leak rules on by default. Add your own from the Behaviour tab — "never quote competitor prices" and so on.
Shaped by beta users, one release at a time.
A public REST API with per-bot keys, one-click integrations (Slack, WhatsApp, Shopify, Zendesk), and paid plans for higher usage are all on the roadmap. Feedback from beta users decides what ships first.